Executives • Managers • TeamsExcellence in the luxury customer experience goes beyond mere standards or processes.
Enhance your customers’ experience in environments where every detail matters.
Excellence in the Luxury Customer Experience
Luxury customers are accustomed to exceptional experiences.
Their high standards set the benchmark for their expectations.
In these environments, the quality of the relationship, the appropriateness of the approach, and the consistency of the customer journey make all the difference—and directly impact customer satisfaction, customer loyalty, and sales performance.
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Why Choose Luxury Client Experience Excellence?
✓ Understand the conventions of the luxury industry and the expectations of luxury customers
✓ Clarify your brand vision and how it manifests in your relationships
✓ Demonstrate the right attitude, professional conduct, and exceptional expertise
✓ Learn best practices that can be directly replicated
✓ Get initial action steps tailored to your brand
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Benefits for Teams and Companies
✓ Improvement in the perceived quality of the customer experience
✓ Building the teams' expertise on luxury industry issues
✓ Understanding the importance of engaging customers' emotions
✓ Increased customer satisfaction and loyalty
✓ Positive impact on sales performance
The Harawell® Philosophy
Excellence in the luxury customer experience is not limited to standards or processes.
It is embodied in a deep understanding of the codes of luxury, the teams’ approach to customer relations, and their ability to translate the brand’s vision into a seamless, consistent, and memorable experience at every touchpoint.
's Luxury Client Experience Excellence Program
This program offers an inspiring immersion into the fundamentals of the luxury customer experience.
Through an inspiring and insightful keynote presentation by Céline Benche, former LVMH executive—drawing on her experience and the evolving luxury market—teams gain an understanding of luxury customers’ expectations, key interpersonal norms, and the factors that transform quality service into an exceptional experience.
Program Format
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Luxury Client Experience Excellence
An exclusive two-step program designed to inspire, transform, and collaboratively develop an action plan aligned with your goals.
A Day in Two Key Stages
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Duration: 1 hour 30 minutes
Languages: French, English
Location: France and internationally
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Workshops Focused on Alignment, Implementation, and Performance
Duration: 8 hours
Languages: French, English
Location: France and internationally
Why I Created "
: Luxury Client Experience Excellence"
Throughout my career at international luxury brands, I have come to realize that excellence depends not only on the quality of products or services, but also on the teams’ ability to embody the brand’s vision in every detail of the customer experience.
I have also had the opportunity to train teams in industries very different from the luxury sector, notably in the automotive and pharmaceutical industries. In these settings, I shared the best practices of leading luxury houses, such as Dior, while adapting them to the reality, constraints, and DNA of each company.
It is based on this dual approach—the high standards of luxury and a deep understanding of on-the-ground realities—that I developed Luxury Client Experience Excellence: to inspire, provide concrete strategies, and collaboratively develop action plans.
With one simple question at the heart of every presentation: What will you start doing first thing tomorrow morning?
Work that helps change mindsets, align teams, and transform the quality of the customer experience.
With a clear goal: to support brands in their pursuit of excellence through training and a stronger commitment from their teams.
They share their experiences with Harawell® Business
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Nearly 1,000 employees have been trained in the luxury customer experience.
"Her extensive knowledge of the luxury brand industry and her ability to convey a simple, clear, and relevant message make her a credible and persuasive spokesperson."
Philippe Robbrecht
, CEO, Jaguar Land Rover France -
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Stronger cohesion and collective performance at the European level.
"Céline has demonstrated exemplary professionalism and an exceptional ability to create a dynamic and engaging environment. Her approach has enabled leaders to strengthen their cohesion and improve their collective performance."
David Bucher
Chief Financial Officer, Jaguar Land Rover Europe -
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More than 3,500 people have been supported since Harawell® was founded.
An exceptional woman whose energy and passion are as contagious as they are inspiring.
Claire Mougenot
Founder of Luz Collections & Muse Society -
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Céline quickly won people over by providing insightful input on our corporate communications.
“As part of the transformation of the Jaguar Land Rover network, Céline’s contribution was instrumental in the development of this seminar and in the follow-up several weeks after it concluded. Her proven experience in retail and the luxury sector, combined with her natural charisma, provided inspiring insights.”
Boris Virfeu CX Director / Director of Customer Experience / ExCom at Jaguar Land Rover France
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Knowing How to Manage Your Energy: An Essential Skill for Today's Leaders
“I added a module on ‘Leaders’ Energy,’ led by Céline, to my ‘Effective Communication and Public Speaking’ training program.”
I was aware that the topic of energy was crucial, not only for delivering successful presentations but also—given our demanding schedules that keep us on high alert—for maintaining our energy levels throughout the day... In a session that was at once theoretical, interactive, and practical, Céline helped my coachees truly grasp the importance of the topic and try out very concrete techniques for recharging their energy and maintaining it in their daily lives."
Anne Levesque Public Speaking Coach and Trainer Pharmaceutical Industry
